What is included in the support of office equipment under the contract for IT outsourcing?

Office equipment support under an IT outsourcing agreement may include the following services:

• installation, configuration and connection of office equipment (printers, scanners, copiers, etc.);
• regular maintenance and breakdown prevention, setting up and updating drivers and other necessary software;
• repair and replacement of faulty equipment;
• support and advice to users on working with office equipment, problem solving and related issues;
• organizing and configuring network printers, scanners and other office equipment;
• reliable analysis of the correct use of equipment and reporting on the condition and use of equipment;
• support and resolution of technical problems that may occur when operating office equipment;
• prompt replacement and repair of equipment, if necessary;
• performing data backup;
• regular updating of local and network drivers for the joint work of equipment with the corresponding software and system components.